Change management is a proven technique of looking at a company and driving through transformations that make the business more effective, and consequently more profitable.

Once you’ve committed to change, there are three essential elements that need to be taken into account:
• Process change – the processes you use to deliver your product or service
• Organisational change – the people and structures within your business
• Cultural change – the behaviour and culture of the people within a business.

We can also describe change management by likening it to Newton’s laws as follows:

The three laws of change management*:

First law: Overcoming the natural inertia in organizations requires the constant application of the forces for change - in other words, changes won’t happen unless you continuously push them through

Second Law: The greater the inertia, or resistance to change, the greater the required forces for change – the greater the resistance, the harder you have to push change through.

Third Law: The way that change agents treat resisters is the way that resisters will treat change agents – have respect for the views of those who are concerned about change and they will respect you back.

* Reproduced by kind permission of Leslie Allan, Business Performance Pty Ltd www.businessperform.com Office@businessperform.com